Frequently Asked Questions

Is there a free trial plan?

We offer a Free plan with generous limits so you can evaluate the platform before committing to a paid plan. When you're ready to scale, you can upgrade anytime and only pay from that point forward.

How to get started?

To create a chatbot workspace, you need a confirmed email address, a verified phone number, and to select a plan. No credit card is required for the Free plan — you can start building immediately after verification.

How quickly can I deploy a chatbot?

Most businesses are up and running within days. Simply provide your website URL and product catalog — we crawl your content, build the knowledge base, and deploy your AI assistant automatically.

What content can the chatbot learn from?

Your chatbot can learn from your website pages, FAQs, product catalogs, PDF documents, and any text content you upload. The AI combines this with real-time product data to answer questions accurately.

Does the chatbot support voice conversations?

Yes! All plans include voice chat capabilities. Users can speak naturally to your AI assistant and receive spoken responses with emotional intelligence and natural conversation flow.

Can I customize the chatbot's appearance?

All plans offer customizations including title, logo, custom welcome messages, and more.

How is my data protected?

Your data is encrypted at rest and in transit. Shared plans use secure multi-tenant databases, while the premium plan include a dedicated database ensuring complete isolation from other tenants. We never use your data to train our models.

What happens when I reach my plan limits?

We'll notify you as you approach your limits. You can upgrade to a higher plan anytime, or if you enable it, continue with overage charges at competitive rates, and your chatbot continues working without interruption.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time. Upgrades take effect immediately, we'll prorate any billing adjustments automatically. Downgrades apply at the end of your current billing cycle.

How do I cancel and close my account?

You can close your account anytime from the Billing & Usage page in your admin dashboard. For annual plans, you'll receive a prorated refund based on months used. Any remaining overage credit will also be refunded. Monthly plans do not receive subscription refunds, but unused overage credit is refunded.

What AI models power the chatbot?

Our platform uses state-of-the-art large language models from leading providers including OpenAI, Anthropic, and Google. We continuously update to the latest models to ensure the best performance and accuracy.

Can I embed the chatbot on my website?

Yes! We provide an embed widget that you can add to any website with a simple code snippet. The chatbot seamlessly integrates with your site's design and provides instant AI-powered assistance to your visitors.

What are vectorized chunks?

Vectorized chunks are segments of your content (web pages, documents, FAQs) converted into numerical representations for AI-powered semantic search. For example, a 2,000-word product page might be split into 4-5 chunks. When users ask questions, the AI finds the most relevant chunks to generate accurate answers.

What are supplement products?

Supplement products are items from your catalog that the chatbot can recommend to users. For example, if you run a jewelry store with 500 rings and necklaces, each item counts as one supplement product. The AI uses this catalog to suggest relevant products based on user preferences.

How do overage charges work for chunks, products, and queries?

If you exceed your plan limits, you can enable overage billing to continue without interruption. Charges are based on usage: extra chunks and products are billed per 1,000 units, while extra queries are billed per 100. For example, on the Professional plan, 1,500 extra queries would cost $135 ($9 per 100 queries).

What is a dedicated database?

A dedicated database provides complete data isolation for your chatbot. Unlike shared databases where multiple tenants' data coexist (securely separated), a dedicated database is exclusively yours. This offers enhanced security, better performance, and is ideal for businesses with strict compliance requirements.

What does branding customization include?

All plans include branding customization: your company logo, custom title, personalized welcome messages, and color themes. Your chatbot appears as a seamless extension of your brand, not a third-party widget.

What kind of support is included?

All plans include AI-powered support through our platform chatbot for instant answers to common questions. Professional and higher plans also include email support but without guaranteed response times. Enterprise customers receive priority support with dedicated account management.

How do I upgrade to the Enterprise plan?

Contact us at enterprise@xinfer.ai to discuss your requirements. We'll help you set up a dedicated database, custom domain, and priority support tailored to your business needs.

Can the chatbot respond in multiple languages?

Yes, our AI chatbots can understand and respond in over 50 languages via text chat. The chatbot automatically detects the user's language and responds accordingly, making it ideal for businesses with international customers. Multi-language voice chat is currently in development.

Can I view analytics and conversation history?

Yes, your admin dashboard includes conversation history and usage analytics. You can review past chats, see how users interact with your chatbot, and track query counts against your plan limits.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Authorize.Net. Enterprise customers can arrange alternative payment methods by contacting us.